'Hey Alexa, open Albuquerque 311' | KOB 4
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'Hey Alexa, open Albuquerque 311'

'Hey Alexa, open Albuquerque 311' Photo: Amazon

Marian Camacho
April 13, 2018 01:18 PM

ALBUQUERQUE, N.M. – “Hey Alexa, open Albuquerque 311.”  That’s a new command you can soon be spouting off to your Amazon Alexa-enabled device.

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Albuquerque residents will be able to use the service to report issues like abandoned vehicles, weed or litter violations and missed trash pickup. The service even allows residents to ask for information on hours of operation and information on city-owned museums, golf courses, multigenerational centers and BioPark facilities.

“This service will allow us to offer residents an innovative way to get the services they need,” said Mayor Tim Keller. “This also helps us make the most effective and efficient use of 311 resources.”

Officials stressed that the service does not replace 311 agents, but simply adds to the channels that are available to citizens to report issues and ask questions.

The city teamed up with Oracle, the vendor that provides the city’s 311 software, to bring the program to Albuquerque.

The service will be available 24 hours a day 7 days a week starting Wednesday, April 18.

It’s important to note that Alexa does not respond to 911 inquiries and people will still need to dial 911 for emergencies. 

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Marian Camacho

Copyright 2018 KOB-TV LLC, a Hubbard Broadcasting Company. All rights reserved

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