Southwest Airlines overbooks, overcharges customers
Posted at: 08/04/2012 8:08 PM
| Updated at: 08/05/2012 5:29 AM
By: KOB.com Staff
Trying to book a flight for some Southwest Airlines passengers really turned into quite a hassle.
Southwest recently had a half price sale, and hundred of customers ended up with not just one ticket, but dozens of unwanted tickets and thousands of dollars in charges.
Nancy Olewnick tried booking a flight, but then she received an error message - followed by a confirmation email - 35 times.
She had been billed nearly $9,000 in 35 airline tickets.
"How many seats are on a plane?" she said.
And several New Mexicans were not immune to glitches.
Diana Griego, of Albuquerque, posted on Facebook: "I booked a flight and it booked 10 trips rather than one. I got 39 emails on it, but Southwest Airlines took care of it quickly and professionally. Well worth it!!!"
Another Albuquerque resident, Tina Chavez- Lucero, wrote: "Yes!! My credit card was charged 11 times!! I called my credit card company right away and was told I was not the only one this happened to. They then got SW on the line and it was taken care of right away."
Southwest officials said they thought the company was prepared to handle the rush that would come along with a 50 percent off sale.
In a prepared statement, the company said: "Our Customers were extremely excited to take advantage of an offer we shared Friday to celebrate reaching three million Fans on Facebook. We experienced some website performance issues at various times throughout the day. We apologize to our Customers who are inconvenienced and our teams are working proactively through the weekend to cancel any duplicate itineraries."
They said the source of the glitch hasn't been found, but that it's being worked on, and people can expect refunds - although they don't know when.