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Online health care sign up causes frustration for NM woman

Updated: 10/20/2013 11:01 PM | Created: 10/20/2013 10:22 PM
By: Kim Tobin, KOB Eyewitness News 4

Millions of people have reported that they have experienced technical problems while trying to enroll in the Affordable Care Act online.

One Albuquerque woman, who just lost her insurance, said she was brushed off when she asked for help.

Ashley Gebara just turned 26 this week.

Instead of celebrating, she is spending her day typing away on the computer.

Obamacare allowed her to stay on her mom's insurance until she turned 26.

She was kicked off this weekend and is living without coverage.

She said healthcare.gov is not making it easy to sign up. 

"I contacted a live agent and basically I let him know what was going on," Gebara said "And I got, 'Sorry. We have glitches in the system. Sorry. Have a nice day.'"

Gebara filled out all of her information and when the moment of truth comes to look at her benefits, a blank white page popped up.

Earlier this week, she was shocked by the response, and major lack of help when used the live chat option. She even decided to keep it for her records.

When Ashley explained her problem, the agent simply responded, "At healthcare.gov there are still glitches that are being worked on. You have to keep trying."

Before ending the chat, the agent ironically said, "Thanks for contacting us, and we hope we've answered your questions. Have a great day. He wrote this four times before terminating the conversation.

"It was very frustrating," Gebara said. "What am I supposed to do? What would you like me to do?"

Gebara tried the suggestions other agents gave her, like turning off her pop up blocker and trying different internet browsers, but she got the same results.

Now she is considering an individual healthcare plan.

Locally, New Mexico Health Insurance exchange is dealing with major problems.

The CEO said they have not been able to enroll any individuals successfully yet, because of computer glitches.

However, they have help more than 750 small businesses with healthcare coverage for their employees.


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