Created: 03/14/2014 10:12 PM
By: Erica Zucco, KOB Eyewitness News 4
A New Mexico family claims paramedics didn’t do enough to stop their grandmother from toppling out of a gurney. They say she is now no longer the person she was. The ambulance company says they’re investigating the incident.
“I want them to be more careful with people like my grandmother. What they did was wrong,” Luis Hinojosa said.
Hinojosa and his family spend hours each day caring for their grandmother. They cherish that time.
“I love her to death, that's why I'm so hurt with what they did to her and they don't even care that they dropped her,” Hinojosa said.
On Thursday, their family called a non-emergency ambulance to bring her to and from a hospital for what they say was a minor knee surgery. They say when medics brought her home, they rolled her out on a gurney, which tipped over.
“My grandma tumbled onto the ground -- rolled onto the ground, she has a big old gash on the back of her forehead, from it. I don't know what they were thinking - if they weren't doing their jobs right- it was complete negligence,” Hinojosa said.
He says paramedics loaded her back into the ambulance to check her out, then later said she was okay. Her family says the initial shock of the fall was heartbreaking enough.
“I don't think what they did to my mom was right. They should have taken care of my mom better,” daughter Debbie Montoya said.
But now they’re also worried she’s not the woman she was anymore.
“She no longer has conversations with us. They say she's okay, she's okay - but she's been living with us for six years, she used to be able to have conversations with us, she'd hear us and she'd crack a joke from the other room. Now she can't even drink from a straw,” Hinojosa said.
Superior Ambulance, the company that transported her, says two employees are on administrative leave and will be drug tested. The company is also investigating whether the gurney may have malfunctioned.