Created: 03/19/2014 10:40 PM
By: Erica Zucco, KOB Eyewitness News 4
When most restaurants get bad reviews online, they ignore them or maybe write a message back, but one Albuquerque food truck chose a different route. They went all out to win over the heart of one bad reviewer.
Owner Amy Black has one goal for “The Supper Truck,” a food truck serving southern-inspired dishes.
“To make people happy and serve them delicious food, that's it,” Black said.
Usually, people enjoy her food. In fact, all Yelp reviews of her truck have four or five stars – except for one. After a busy night serving food at an event with hundreds of hungry people, she saw a post surface that said “waste of 30 dollars and an hour to get my food.”
“I was so upset and I hated that we left this customer with a subpar experience. I wanted to reach out and make it right,” Black said.
So she and Sage Harrington of Sage and Jared’s Happy Gland Band, who often plays live music for food truck events, wrote and posted a song to YouTube asking the reviewer to give The Supper Truck another shot.
The song has more than 1000 hits on YouTube and has been featured on popular food blogs, but still no new visit from the reviewer who said the wait wasn’t worth it.
“Almost everybody has thought it's really fun and a creative way to deal with something negative...and that was really our goal,” Black said.
The Yelper who posted the review did contact KOB Eyewitness News 4. She plans to give the truck another try.