Created: 02/04/2014 10:24 PM
By: Ryan Luby, KOB Eyewitness News 4
An Albuquerque mother contacted 4 On Your Side after she said lawyers for Redflex reopened an emotional wound.
Marcella Baca and her husband, David Crosby, received notifications in the mail that Baca owed more than $500 on unpaid red light tickets from 2008 and 2009.
"Is this a scam?" Baca thought.
"No explanation. Just, here's how much you owe," Crosby said.
Indeed, a truck that belongs to Baca ran several red lights during the years Redflex operated red light cameras in Albuquerque, but there's no picture proof of who was behind the wheel.
Baca said she's never driven the vehicle. She said she bought it for her son so he could drive himself to his cancer treatments.
30-year-old Charles Baca died in 2012.
"He died here at home," she said.
Unbeknownst to his family, he never paid the red light tickets he received.
Crosby and Baca said they told the Redflex lawyers that Charles had died, but said the company kept contacting them.
"This is wrong! This is wrong," Crosby said.
4 On Your Side successfully got ahold of key people within Redflex. They, in turn, connected a company account manager with Crosby and Baca.
In a phone call organized by 4 On Your Side, the account manager asked to hear Baca's story.
"I still am supporting my daughter-in-law and her two kids," Baca said on the call.
The account manager explained that Charles had actually racked up nine unpaid red light tickets, not five. With late fees, the manager said it added up to $2,163.
Crosby and Baca live off of Baca's income alone. Crosby was laid off from a job several months ago.
"Based on the circumstances, I'm going to go ahead and dismiss all of these violations, including the late fees," the account manager said.
He said he understood the financial and emotional hardship Baca and Crosby were dealing with since he lost a family member to cancer as well.
Baca and Crosby did not expect Redflex to accommodate their requests.
Redflex currently faces a class-action lawsuit for its collections efforts. As a result, the company refuses to say how much it is still owed in unpaid red light tickets in Albuquerque. However, last year, it claimed roughly $13 million.