Troubled vet clinic reopens under new management

Created: 03/14/2014 9:40 PM
By: Jen Samp, KOB Eyewitness News 4

Doctor Gretchen Chapman Steininger's name and photo are no longer on VetStat's website.

Instead a new face appeared: Doctor Adena Robertson.

The clinic reopened its doors after being closed for weeks.

Doctor Robertson says when she saw stories at KOB Eyewitness News 4 and said she knew another vet needed to take over.

“That’s where I saw a need, we need to open up the doors and be there for the patients and be there for the owners,” Robertson said.

Robertson let camera crews in the back of the clinic were surgeries take place.

“This is where all the work gets done,” she said, “You want to get sterile, scrub up, glove up, and get into surgery as soon as possible. The rooms get disinfected once they are done, that way we minimize the spread of other viruses.”

Robertson says she is trying to improve the perception by volunteer work, visiting schools, and have an open line of communication with pet owners.

“Obviously it effects clients’ perception but for me I don't look into the past I always look forward,” said Robertson.

Last month the New Mexico board of veterinary medicine revoked Dr. Gretchen Chapman-Steininger's license.

At the time, she was the only licensed vet at the clinic.

A state inspector found dirty surgery tools, medications that were expired and allegations of abuse.   

But Chapman-Stieninger argues those claims were made by staff members who have a personal grudge against her.

Right now, the state says Chapman-Steininger is not allowed to touch a scalpel, but she is allowed to work in the office.

Dr. Robertson says it's time for a clean start.

Staff members even posted a light hearted video on the KOB Facebook page.

Doctor Robertson says the best medicine for trust is time.

The staff says Dr. Gretchen Chapman-Steininger is only doing clerical work now.

The new doctor, Adena Robertson says her license would be on the line, if the former vet practices in this clinic.

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