Rio Rancho homes flooded after city water pressure valve fails

Updated: 06/17/2014 7:15 PM | Created: 06/17/2014 7:14 PM
By: Kai Porter, KOB Eyewitness News 4

A Rio Rancho family is cleaning up a big mess after their home was completely flooded. Several of their neighbors in the Cabezon subdivision also said a water pressure problem caused damage to their homes too.

“Just seeing our house get torn apart has been stressful,” said Jesse Muniz.

The damage is so bad they have to stay with relatives and they said it could be up to 6 months before they’re able to move back in.

Muniz said water spilled into every room, destroying the carpet, tiles and almost all the furniture. He thinks it also shorted out the electrical system.

“We’re talking possibly replacing the flooring in the entire house,” said Muniz. “Tile, carpets, having to cut 12 inches of the dry wall all the way around.”

Muniz snapped pictures of what it looked like when they came home Monday afternoon to two inches of water everywhere.

“It was so bad it seeped through the outside of the house. There was a big puddle on the side of the house of water.”

He traced the flood to a burst water line in the bathroom and soon realized his neighbors had similar problems.

“My neighbor started mentioning how they were having water pressure issues as well,” he said. “Water coming out really fast, popping faucets and sprinkler systems busting.”

The city of Rio Rancho said, for some reason, one of its water pressure valves failed causing high water pressure in the neighborhood. The city said anyone who had damage as a result can file a claim to be reimbursed. But nothing can replace the emotional toll it’s taking on the Muniz family.

“We just want to get back to the way it was,” said Muniz. “We don’t want to have any problems lingering. I hope they can help us with that.”

The city said homeowners have 90 days to file a claim with the city attorney’s office. The city said it doesn’t know what caused the water pressure valve to fail in the first place.

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