Created: 07/14/2014 10:55 PM
By: Ryan Luby, 4OYS
A New Mexico family paid $7,700 for a new heating and air system months ago, but still have little to show for it.
John and Tammy Kirschman, who are both teachers, connected with New Mexico Air and Solar Consultants through an air duct-cleaning deal they found on Groupon.
Instead, the company’s owner convinced them to buy a new furnace in April for $3,600, then a refrigerated air system in June for $4,100.
The company cashed the checks almost immediately, but has hardly completed the work.
There's a hole in the family's floor where the old heater used to be, a new heater wrapped in plastic in the home's crawl space and no refrigerated air unit in sight.
No one has returned Kirschman’s hundreds of calls in weeks to either the company's office line or owner Ronnie Sampson's cell phone.
"It would be several calls a day, easily, and then I would call the office, and all of them went to the answering machine," Kirschman said.
He said his wife has been suffering from the high temperatures inside their home, which top 90-degrees at times.
"Hands and all swelling up, she has difficulty sleeping because it's just too hot in here," he said.
Kirschman contacted the 4 On Your Side investigative team.
He and the team learned that New Mexico Air and Solar does not have a physical office.
The addresses listed on its contracts are two separate UPS stores on Albuquerque's west side.
Over the phone, Sampson said he purchased the company in February.
He said was unaware of the Kirschman's plight, all of their phone calls and thought the work was completed.
He said he inherited a backlog of unhappy customers and has been trying to catch up.
"I will be addressing every single one of these concerns," Sampson said.
He expects to return to Albuquerque in the next week following his mother's death in Texas.
He said he's been out of state for more than a month.
Despite all the work left to do at the Kirschman's home, Sampson said he will begin to complete it as soon as this Wednesday morning.
He also said other customers will have their work completed too.
"I guarantee that I'm going to get all the work performed and that they'll be 100 percent satisfied," Sampson said.
The New Mexico Attorney General's Office has six active investigations on New Mexico Air and Solar in various stages of completion.