Albuquerque fire station one of the busiest in the country | KOB 4

Albuquerque fire station one of the busiest in the country

Casey Torres
July 09, 2018 05:37 PM

ALBUQUERQUE, N.M. - Albuquerque firefighters are some of the busiest in the country.


In 2017, AFR received more than 100,000 calls. Tom Ruiz, public information officer for AFR, says that’s an average of 300 calls a day, spread between 22 stations across Albuquerque. But it’s Fire Station 11, at San Mateo near Zuni, that’s doing a lot of the heavy lifting.

"It's a stat that I guess, they're definitely proud of. They run a lot of calls and they should be proud of that,” Ruiz said.

Fire engine 11 responded to more than 6,000 calls last year.

In a numerical twist of fate, Firehouse Magazine rated Station 11 the 11th busiest in the entire country.

Ruiz says the ranking is not necessarily a good or bad thing, but crews are happy they are able to manage all those calls.

But going forward, AFR is working on a solution to help deal with non-emergency calls.

“So we have two programs in our community, paramedic program that we’re calling the Heart Program. It’s home engagement and alternative response team, so that’s what that stands for,” said Deputy Chief of Emergency Services Emily Jaramillo.

Jaramillo said one part of the Heart Program will involve three units, with two E.M.T. trained firefighters each, that will cover the areas from Gibson to Lomas and Moon to Carlisle, helping AFR Stations 11 and 5.
“The goal there is that these trucks can help take some of those basic life support calls to keep our engines and our rescues available for higher acuity calls,” Jararmillo said.
Another part of the heart program involves two units, with a pair of paramedics each. They will cover all of Albuquerque.

Jaramillo says they will focus on repeat patients who are calling 911 a lot. She says the department will help connect them to more appropriate resources.

Jaramillo expects the Heart Program to help answer about 2,000 non-emergency calls every year.


Casey Torres

Copyright 2018 KOB-TV LLC, a Hubbard Broadcasting Company. All rights reserved

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