Albuquerque woman says she fell victim to card skimmers | KOB 4
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Albuquerque woman says she fell victim to card skimmers

Casey Torres
May 21, 2019 07:58 AM

ALBUQUERQUE, N.M. - A woman is now short a little more than $500. Colleen Welch believes her card was skimmed at a Circle K located on Harper Dr. in the northeast part of town.

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She thought she was being careful.

"I mean you're always told if you don't want to get skimmed at a gus pump, you go inside and you pay with the cashier,” said Colleen.

That’s what she did a few days back at the gas station. Two days later, she went back to the same Circle K to buy some items, but her card was declined.

"I went back through all the purchases, and I hadn't used the card for two days prior to that,” said Welch. "That's when I discovered it had been hit at an atm down by UNM. And they basically cleaned out the entire account."

Welch said the money was from her state issued Eppicard for child support. Now, she doesn’t have enough money for bills and groceries.

She thinks a card skimmer was placed on top of the point of sale machine.

The card reader didn’t have a chip scan available, she said. "I actually went up as far as the regional manager. No help there either. So I went and spoke to APD. They sent out an officer and I was able to make a police report,” said Welch.

A detective has been assigned to her case.

The only thing Welch can do now is warn others. She said cash is probably the safest thing anyone can do, but wants card companies and retailers to stay ahead of thieves.

Circle K sent KOB the following statement in regard to the theft: 

“Circle K’s Rocky Mountain division inspects for skimmers daily at our fuel pumps and in our stores,” said Mark Tate Vice President for Operations at Circle K. “Any sign of compromise or skimming device found is reported immediately to local management and police. In this particular case, the police were notified and on two occasions they inspected the store both internally and externally for skimming devices and none were found. We understand the importance of secure credit card transactions and ask that our customers report any concerns to store management as soon as possible.”

Credits

Casey Torres

Copyright 2019 KOB-TV LLC, a Hubbard Broadcasting Company. All rights reserved

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