Citizens sound off on ART, crime in 4,000 grievances a month | KOB 4

Citizens sound off on ART, crime in 4,000 grievances a month

Jen French
November 21, 2017 10:12 PM

ALBUQUERQUE, N.M. — From grievances about Albuquerque Rapid Transit construction to crime, the Albuquerque mayor’s office gets approximately 4,000 complaints a month in the form of emails, 311 calls, phone calls and letters.


An Inspection of Public Records Act request filed by KOB-TV revealed some of the grievances have said things like, “I am appalled how you and your administration have conducted and executed the ART project,” or “I have not seen a single marked APD squad car in my area,” and "Due to repeated vandalism I am closing my behavioral health company on Luna Circle."

Geoff Bennett lives in the Snow Heights neighborhood in Uptown. He feels like no one in the mayor’s office has listened to his complaints about crime.

“We didn't get a response [from the Mayor’s Office], but I have sent one letter to our City Council member and did get a response,” Bennett said.

Alan Armijo, the director of constituent services for the mayor's Office, said if someone has an outstanding request or complaint to call the mayor’s office directly.

“It depends on the calls. It depends on the time of the year,” Armijo said. “It is not always complaining. A lot of people call for help. A lot of people call not knowing who to call for certain departments. Their trash wasn't picked up."

The six people who work in the constituent services office are tasked with sorting through the approximately 4,000 complaints, advice, questions and opinions per month.

For the calls the mayor’s office isn’t able to solve, Armijo said they try to direct citizens to the appropriate office. Armijo admits that they can’t get back to everyone.

"Not every call, email or letter warrants a response,” Armijo said. “They mainly want to give their opinion. So we don't respond to those unless they say, 'I'd like to hear back from you.’” 

Bennett, like many other citizens, just wants the city to crack down on crime.

“We don't have enough police officers to do the work. That's how I view it,” Bennett said.

If you have a concern about crime, vandalism or trash pickup, Armijo advises providing a specific address to expedite a response. Also, if citizens write a question rather than a statement of opinion, a response is more likely.


Jen French

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