NM contractor accused of doing shoddy work | KOB 4

NM contractor accused of doing shoddy work

Ryan Laughlin
August 22, 2018 09:29 PM

EDGEWOOD, N.M. - The Better Business Bureau is raising some concerns about a local contractor.


The problem started when pipes froze at Arthur Ruiz’s home in Edgewood.

"They broke and it was difficult because I didn't have the money to fix them,” Ruiz said.

The insurance company cut a check to cover repairs for the disabled Air Force veteran. Ruiz’s friend Nicole Destefano helped by hiring Lee Romero Junior’s company, IGS Heating and Plumbing.

“I said whatever, I'm just going to pay it,” Destefano said. “Ok, so about week after that, all the plumbing under the kitchen sink just fell off.”

She said she was worried about the cabinets falling off the wall.

She blames Romero Jr., who has a different story.

"She actually wrote very good reviews about us that we're the best in Albuquerque and she's never dealt with professionals like us,” Romero Jr. said.

Destefano said she wrote that review before the cabinets and plumbing failed.

Romero Jr. said he’s still owed money for the job and told KOB that the cabinets and pipes were tampered with, voiding any warranty. He also said he has the proper licenses, but couldn’t provide proof to KOB 4. 

The Albuquerque Better Business Bureau President Brian Baca said, “His story just kept changing. And he could just never get the story change where he was doing - operating legally, according to CID regulations."

Construction Industries Division gives licenses for different levels of construction work. The BBB said Romero Jr. did not have the qualifications to do plumbing or heating work. Now, the BBB has Romero Jr.’s company ranked with an ‘F’ rating.

Romero Jr.’s responded, "We didn't do any plumbing work, we simply repaired a simple leak and furthermore I'm not going to comment on the Better Business Bureau because they're not the authority division."

Destefano said she’s learned a lesson, "Please, when you are hiring a contractor, do your homework. It's something I didn't do enough of. I was too trusting,” she said.

The BBB website has resources to check different companies whether they are accredited or if there are complaints leveled against them.


Ryan Laughlin

Copyright 2018 KOB-TV LLC, a Hubbard Broadcasting Company. All rights reserved

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