Call center could lay off 100 workers | KOB 4

Call center could lay off 100 workers Web Staff
May 01, 2018 05:17 PM

ALBUQUERQUE, N.M. – More than 100 employees at a metro area call center could soon be out of a job.


Albuquerque Business First reports Convergys filed a worker adjustment and retraining notice in April. Convergys tells the Business First the potential layoffs are happening because of a client program ending on June 30.

Convergys received more than $197,000 last year from a state job incentive program to create 100 new jobs.

Meanwhile, the state is considering a proposal to increase the requirement for job training subsidies for call centers. The new language says the call center must be expanding beyond its peak employment levels when it last received funds.

The proposal also calls for the removal of extra wage reimbursement for veterans and local college graduates.

A public meeting on the proposed changes is set for May 10.

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