Traveling couple complains about bugs in room, hotel calls police
January 02, 2019 07:27 PM
ALBUQUERQUE, N.M. – Problems snowballed for a Maryland couple traveling through New Mexico when police were called to their hotel room after they complained about bugs in their bed.
Helena Gray and her partner Brian Blackmon paid $180 to stay at the La Quinta Inn in Santa Rosa after they became stranded while traveling on Interstate 40 last Friday during a snow storm.
“It was treacherous and I was really very scared,” said Gray.
Overnight, Gray said they found bugs in their bed and complained to hotel management.
“We had been sleeping with insects that had been nesting on us so we called the front desk and voiced our displeasure about it,” said Gray.
Cell phone video shows what happened minutes later. The general manager showed up outside their hotel room with a police officer, the chief of police and at least one other hotel worker.
Brian Blackmon could be heard questioning the general manager on cell phone video.
“They came out because we were acting belligerent and breaking stuff,” said Blackmon on the video, while speaking to the general manager. “Are you aware of anything we broke?”
The general manager replied: “No sir, there was nothing that was broke. I did call because of how the situation is and how mad you were – not breaking things – just not sure what was going on.”
Gray told 4 Investigates that the manager’s response was offensive and that “no one said anything to make these people feel uncomfortable.”
4 Investigates tried reaching the La Quinta manager in question as well as La Quinta’s corporate office for comment but we have not received a response.
“I think these employees need to be trained that every time someone raises their voice does not mean they’re about to commit a crime or violence against you,” said Gray.
4 Investigates also reached out to Santa Rosa Police to get their comment on what happened that night but we have not heard back yet.
Gray said police left the motel without taking any action. She and her partner are now safe at home in Maryland.
Updated: January 02, 2019 07:27 PM
Created: January 02, 2019 07:13 PM
Copyright 2019 KOB-TV LLC, a Hubbard Broadcasting Company. All rights reserved