Tips from experts on safeguarding your social media accounts | KOB 4

Tips from experts on safeguarding your social media accounts

Joy Wang
October 24, 2017 07:09 PM

ALBUQUERQUE, N.M. – After a business owner told KOB his Facebook page was hacked, we decided to find out from experts what social media users can do to protect their online accounts. 


Whether you have a personal Facebook page or a business page, the first line of defense is a good password. But there are also a number of other steps you can take to make sure what happened to that Santa Fe business owner doesn't happen to you.

“Social media is a wonderful tool for staying in touch, but it can be really dangerous both personally and for businesses. It can also be dangerous if someone gets ahold of your account and takes it over, and posts things that maybe you don't want to see on your social media account, or start harassing people,” said Cholla Khoury, the director of consumer and environmental protection for the New Mexico Attorney General’s Office.

So, first things first, you'll want to create a strong password that includes a combination of letters, numbers and special characters.

“Another thing is to look at the privacy setting for any social media platform. So you can see who can comment, who's going to see what's on your newsfeed,” said Jordan Scott, social media manager for UNM. “Because not everyone has to see everything. Only your friends can or limited access can too.”

That's because someone might use that public information – like your birthday or hometown – to try and hack your account.

“Another thing with your password is for a business to decide who's going to have access to the password,” Scott said. “There's a great application called LastPass that we even use here at the university where we don't really see what the password is.”

Then there's the two-step verification tool that makes things extra secure, like using your cell phone to make sure the person who owns the account is the one logging in.

“You enter your password. They text you a code. You enter the code and then you have access to your account,” Khoury said.

Here are some other tips.

  • If you're a business owner, make sure your employees follow a checklist before posting to social media.
  • Don't save your password on public computers.
  • If your account is hacked, be sure to report it to the website as well as the attorney general's office.


Joy Wang

Copyright 2017 KOB-TV LLC, a Hubbard Broadcasting Company. All rights reserved


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